But they admitted that they were somewhat surprised to find that users had begun setting up their own support services on Twitter and Facebook. RefWorks-COS prides itself on strong customer support, according to Moir and Baer. Even non-RefWorks subscribers can use RefGrab-It at no charge for gathering bibliographic links. The improved functionality has targeted improving the gathering of information from Amazon, Google Scholar, PubMed, Wikipedia, the BBC, USA TODAY, The New York Times, and the Los Angeles Times. It can even locate RSS feeds for the sites.
#REF GRABIT FULL#
For RefWorks users at full power, RefGrab-It looks for ISBN numbers, PubMed IDs, DOIs (digital object identifiers), or COinS (ContextObjects in SPAN) and automatically extracts the information to search various web resources for integration into RefWorks databases. The enhanced version lets users get more details, see Author Resolver links, use OpenURL links, and export to RefWorks.
#REF GRABIT FREE#
Individuals interested in checking out names may use a free option on COS' Scholar Universe ( A new version of RefGrab-It lets users add the feature either as a bookmarklet or a browser plug-in for Internet Explorer and Firefox. Publishers and platforms interested in tapping into the service may check out free options. COS has been expanding its profiles for areas outside North America (e.g., academic institutions in Asia) and also now covers government researchers. The service does not have all the information or features that subscribing to Scholar Universe would offer, but it does allow the disambiguation of authors and background information on current status and location. It builds on the COS Scholar Universe's collection of profiles on more than 2.1 million active researchers working in 2,210 universities in 75 countries. RefWorks has introduced the author information service underlying Author Resolver.
#REF GRABIT SOFTWARE#
It's hard to facilitate collaboration with software in a desktop environment." Things can change and competitors get stronger, but the industry has realized that web-based research management is very important.
They may not have thought there was a real need until we showed the idea had traction." Jeff Baer, vice-president and general manager for RefWorks-COS, pointed out that "success breeds imitators. Now they have EndNote Web and are getting more serious.
Three years ago, their WriteNote service completely bombed. However, Moir pointed out that this was "not their first step into the web.
#REF GRABIT UPGRADE#
Last week, Thomson ResearchSoft announced an upgrade called EndNote X3 that included improved integration with EndNote Web. These days, EndNote also has a web-based version called EndNote Web, but the company still emphasizes the software service. The primary competition for the service comes from Thomson ResearchSoft, which offers several software-based products-RefViz, Reference Manager, ProCite, and EndNote. According to Tina Long Moir, senior director, business development and marketing for RefWorks-COS, the RefWorks service has about 1,200 subscribing organizations worldwide bringing them a potential 3 million registered users. RefWorks pioneered web-based bibliographic database support. In 2008, ProQuest merged the RefWorks service established in 2001 with COS, the Community of Science, founded in 1989. Users of the subscription or licensed RefWorks-COS products can also now reach free support services on Twitter and Facebook.
The Author Resolver ( which taps into the COS Scholarly Universe database with millions of author profiles, has improved links to RefWorks. RefGrab-It ( a tool to capture bibliographic data from webpages, has improved features. RefWorks-COS ( a business unit of ProQuest ( serves the research community with a multifeatured, web-based bibliographic database product, RefWorks, and a suite of key information sources on scholarship from the Community of Science (COS).
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